Technical Support Analyst

Job Description

Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
Deliver reliable solutions to our customers with a sense of urgency and sound of judgment
Complete accurate transactions in a timely manner
Be at ease working in a structured and goal-oriented environment (call duration, quality, customer retention)
Embrace change in a fast-paced, performance driven team environment

Must have strong computer literacy, windows and Internet navigation knowledge
Available to work on a flexible schedule to meet customer demand
Excellent active listening and communication skills
Customer Champion: passionate about providing world class customer service
Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
Punctual and committed to work schedules
Must have superior verbal communication and interpersonal skills with a professional telephone manner
Able to multitask in a fast paced environment - Should have strong team work skills and accountability
Career focused